Terms of Service

Last updated: July 2025

These Terms apply to your use of the Services provided by The PCOS Nutritionist (trading as Clare Goodwin) through claregoodwin.co. By accessing and using the Services, you agree to these Terms. If you do not agree, you must stop using the Services immediately.

1. Interpretation

In these Terms:

• Services means any service or product provided by us, including the website, the PMOS type quiz, digital products (including ebooks), 1:1 consultations, group programmes, and email communications.
• We, us, our means The PCOS Nutritionist (trading as Clare Goodwin).
• You, your means the person accessing or using the Services.
• Loss includes any claim, proceeding, damage, liability, cost (including legal costs), and loss of any kind.
• Force Majeure means an event beyond the reasonable control of a party, excluding events that could have been avoided by taking reasonable steps.

General

2. Changes

We may change these Terms at any time by updating them on the website. Changes take effect immediately unless stated otherwise. By continuing to use the Services after any change, you agree to be bound by the updated Terms.

3. Professional capacity and disclaimers

New Zealand clients: Clare Goodwin is a registered nutritionist with the Nutrition Society of New Zealand. Services provided to New Zealand clients are provided in that capacity.

International clients: Clare Goodwin is not registered as a nutritionist or dietitian in jurisdictions outside New Zealand. Services provided to clients based outside New Zealand are provided as nutrition coaching and education only — not as the practice of nutrition or dietetics as defined by the laws of your jurisdiction. It is your responsibility to ensure that engaging a nutrition coach is appropriate and lawful in your location.

All content provided through the Services — including the quiz, ebook, emails, consultations, and group programmes — is for educational and informational purposes only. It does not constitute medical advice, diagnosis, or treatment. You must not rely on our content as a substitute for professional medical advice. Always consult your GP or a qualified healthcare provider before making changes to your diet, supplement routine, or treatment plan, particularly if you are pregnant, trying to conceive, or managing a diagnosed medical condition.

If you suffer a medical or health emergency, contact your doctor or emergency services immediately.

4. Your obligations

You must provide true, current and complete information in your dealings with us, including in completing any questionnaire or intake form, and must update that information as required. If you do not provide complete and accurate information, we may be unable to provide appropriate services and will have no responsibility for any resulting impact. You must use the Services for your personal, lawful purposes only and must not copy, reproduce, resell, distribute or otherwise deal in the Services or content without our written permission.

5. Payments

All payments are processed securely by Stripe. Prices are displayed in NZD, AUD, or USD depending on your location. NZD prices include GST where applicable. We may update prices at any time; prices in effect at the time of purchase apply. You authorise Stripe to debit your nominated payment method for the agreed fees.

Digital Products — Know Your PMOS Type Ebook

6. Licence

When you purchase a digital product from us, you are purchasing a personal, non-transferable licence to access that content for your own private use. You may not share, distribute, resell, or reproduce substantial portions of the content without our prior written permission.

7. Delivery

Digital products are delivered as PDF downloads immediately after purchase via a download link on the confirmation page. A receipt will be sent to your email address. You are responsible for ensuring your email address is correct at the time of purchase.

8. Refunds — digital products

Due to the nature of digital products, we do not offer refunds once the file has been accessed or downloaded. If you experience a technical issue preventing download, contact us at hello@claregoodwin.co and we will resolve it promptly.

1:1 Services — Intensive Consultations & Packages

9. Scope of 1:1 services

The 1:1 Intensive provides personalised nutrition education and coaching based on your individual circumstances, health history, and goals. Sessions are conducted via video call. All advice is educational in nature and does not constitute medical treatment or replace the advice of your GP or other healthcare providers.

10. Cancellation and rescheduling

More than 24 hours notice

You may reschedule your appointment at any time up to 24 hours before your scheduled session at no charge, using the rescheduling link in your booking confirmation or by emailing hello@claregoodwin.co.

Less than 24 hours notice

Cancellations or reschedule requests received within 24 hours of a scheduled appointment will result in forfeiture of that session. No refund or credit will be issued. If you arrive late to a session or choose to end early, you will be charged the full fee and time cannot be made up outside the allocated slot.

No-shows

If you do not attend a scheduled appointment without prior notice, the session is forfeited and no refund or credit will be issued.

Package clients — emergency exception

Clients who have purchased a consultation package are entitled to one emergency late reschedule per package. This is intended for genuine unforeseen circumstances such as serious illness or family emergency. This exception is applied at Clare's discretion, must be requested as early as possible, and cannot be applied retroactively to a session already forfeited under the standard policy.

Cancellation by us

In the unlikely event that we need to cancel or reschedule your appointment, we will contact you as soon as possible and offer an alternative time at no additional cost.

11. Fees and termination — packages

Single sessions: refunds are available for cancellations made more than 24 hours before the scheduled appointment. Sessions cancelled within 24 hours or not attended are forfeited as set out above.

Packages: Our packages are provided for an agreed period and at an agreed fee. If you choose to stop using our services before the end of that period, you remain liable for the full package fee. We do not provide refunds for partially used packages.

12. Devices

Where we provide you with a device (including a continuous glucose monitor or other monitoring device) in connection with our services, that device remains our sole and exclusive property at all times. If you damage or lose a device, we are entitled to recover the cost of repair or replacement from you. Devices must be returned at the end of your programme.

Intellectual Property

13. Intellectual property

All content on this website — including text, quiz questions, ebook content, graphics, programme materials, and brand assets — is the intellectual property of The PCOS Nutritionist (trading as Clare Goodwin). You must not reproduce, distribute, or create derivative works from this content without prior written permission. You must not contest our ownership of, or the validity of, these intellectual property rights.

Liability

14. Warranties

We warrant that we will use all reasonable skill and care in the provision of our services. Our services are provided on an "as is" basis and all other conditions and warranties whether express or implied are excluded to the maximum extent permitted by law. You acknowledge that our past results or the results of others are not a guarantee that you will achieve any particular outcome, given the differences in personal attributes, behaviours, and circumstances outside our control.

15. Limitation of liability

To the maximum extent permitted by New Zealand law, we are not liable to you for any Loss in connection with your use of the Services, any content provided through the Services, or any inability to access the Services, regardless of how that liability arises. Nothing in these Terms excludes the application of the New Zealand Consumer Guarantees Act 1993 where it applies. To the extent our liability cannot be excluded but can be limited, our total liability to you will not exceed the total fees paid by you for the relevant product or service.

We make no representation that the Services are appropriate or available for use in all countries. You are responsible for ensuring your access to and use of the Services is lawful in your jurisdiction.

General

16. Data and privacy

By using the Services, you agree to our collection and use of your personal information as set out in our Privacy Policy. By submitting your email address through our quiz or any form on this site, you agree to receive emails from us. You can unsubscribe at any time.

17. Force Majeure

We are not liable for any failure to perform our obligations to the extent caused by Force Majeure.

18. Severability

If any part of these Terms is or becomes unenforceable, that part is deemed modified to the minimum extent necessary to make it enforceable, or if that is not possible, it is severed. The remaining Terms continue in full force.

19. Governing law

These Terms are governed by the laws of New Zealand. Any disputes are subject to the non-exclusive jurisdiction of the New Zealand courts.